Legal

Cancellation Policy

You can cancel the Marvella platform subscription yourself. You do not need to call or email us to stop future charges.

Last updated: 2026-09-21

1. Who can cancel

The workspace owner signs in to the billing portal with the owner email and password used at signup.

2. How to cancel

Steps:

  • Open the billing portal at /account (also linked from this website).
  • Sign in with the owner email.
  • Choose Cancel subscription. We ask for a reason and a second confirmation — it does not cancel on the first click.
  • You may keep the plan, accept a one-time discount on the next invoice, or confirm cancellation.
  • You will receive a cancellation confirmation email when mail delivery is configured.

3. What happens next

Card auto-charge stops immediately. If a paid period is still running, the workspace stays available until that period’s end date. After that date the subscription is cancelled and ERP access is paused. Cancelling a trial ends access immediately.

4. Stopping auto-charge only

If a card is saved for Recurring, you may Stop auto-charge without cancelling. You then pay each invoice by link. To end the subscription entirely, use Cancel subscription.

5. After cancellation

We do not issue new invoices for a cancelled subscription. You can resume before the period ends, or resubscribe later from the same billing portal. Refunds, if any, follow the Refund Policy.

6. Help

If you cannot sign in to billing, use the contact form with your company name and owner email and we will help you cancel.