Legal

Refund Policy

This policy covers fees you pay Haysinda for the Marvella platform subscription — not invoices your company issues to its own customers.

Last updated: 2026-09-21

1. What this policy covers

It applies to platform subscription charges collected through MyFatoorah, bank transfer, or another method we publish. It does not apply to payments your company takes from its customers inside Marvella ERP.

2. Trial

Cancel during the 7-day trial from the billing portal and you are not charged for that plan. If a charge was taken in error during a trial you had already cancelled, we refund it.

3. Paid periods

Subscription fees are prepaid. If you cancel after a paid period has started, access continues until the period end shown in billing. Unused days in that period are not refunded, unless a section below applies.

4. When we refund

We refund when:

  • The same invoice was charged more than once.
  • You were charged after a cancellation that had already taken effect.
  • The workspace could not be used for a material part of the paid period because of a fault on our side.

5. How to request a refund

Send a request through the contact form within 14 days of the charge. Include the company workspace, invoice number, and why you are asking. Approved refunds go back through the original payment method where the provider allows it.

6. Disputes

Contact us before opening a card chargeback so we can correct a duplicate or failed-access charge. Chargebacks for unused days after a valid paid period are not a substitute for cancellation.